CANCELLATION, RETURN AND REFUND
Change or Cancel before dispatch:
If you wish to change or cancel your Order prior to the Product(s) having been dispatched please contact Our Client Services by emailing us INFO@CAROLINE AF ROSENBORG.COM or by phone on +44 (0) 207 736 3183 as soon as possible, with your Order number, to discuss what practical options are available to you. In the event that your Order has already been dispatched, please return your Order once received in accordance with Our Returns Policy below.
Returns Policy after dispatch:
We hope that you will be delighted with your order. However, if you wish to return the Product(s), you have the right to return your Order within 14 days without giving any reason, even if the Product is not defective.
This right is subject to certain conditions as set out below:
Any Product We send you should meet its description on the Site and be fit for purpose. If however a Product is faulty or does not meet the description given on the Site at the time you placed your order, please contact Our Client Services by emailing us INFO@CAROLINE AF ROSENBORG.COM or by phone on +44 (0) 207 736 3183 as soon as possible.
For faulty Products, We will refund the purchase price, delivery charge and any reasonable shipping costs you incur in returning the Product to Us.
Returning the Product(s):
The Products must be returned to Us by recorded delivery/post to:
Caroline af Rosenborg
298 Wandsworth Bridge road,
Tel: +44 (0) 207 736 3183
We will make the reimbursement without undue delay and not later than:
(a) 30 days after the day We receive back from you any Products supplied, or
(b) (if earlier) 30 days after the day you provide satisfactory evidence that you have returned the goods.
We will make such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
Products which may not be returned:
Please note that, unless they are faulty, you do not have the right to return Products which does not still have its hygiene stickers, swing tags and labels, or where such has been removed or damaged. This means that it will not be possible for Us to accept the return of any Product where the hygiene stickers, swing tags and/or labels has been removed or damaged.