1 ABOUT US AND THE CAROLINE AF ROSENBORG ONLINE BOUTIQUE
1.1 Welcome to our CAROLINE AF ROSENBORG website WWW.CAROLINEAFROSENBORG.COM (the "CAROLINE AF ROSENBORG Online Boutique" or the "Site"), the Site from which you can purchase CAROLINE AF ROSENBORG branded products (the "Product"). The Products sold on the CAROLINE AF ROSENBORG Online Boutique will be provided to you by PERENNIAL HOLDINGS LTD trading as CAROLINE AF ROSENBORG ("CAROLINE AF ROSENBORG", "We", "Our", "Us").
PERENNIAL HOLDINGS LTD is a company registered in England and Wales under registration number 11239807, our VAT number is 221500715.
1.2 For any questions relating to the use of the Site, an Order or CAROLINE AF ROSENBORG please contact Our Customer Services which can be reached by email at the following address:
or by phone on the following number +44 (0) 777 177 0885
This service can also be accessed on the CAROLINE AF ROSENBORG Online Boutique Chat.
2 ABOUT THESE TERMS AND CONDITIONS
2.1 Acceptance of Terms
These terms and conditions ("Terms") are the terms on which We sell the Products to you. Please read these Terms carefully before ordering any Products. You should keep a copy of these Terms for future reference. Click here to print or download them.
These Terms may be changed from time to time where it is necessary for us to do so for legal or regulatory reasons. The Terms applicable to any Order from the Site, and are those which are in place when you place an order.
2.2 The ordering process and order confirmations
Your Order constitutes an offer to Us to buy the Product. All Orders are subject to availability and to acceptance by Us. We will send you an email acknowledging receipt of your Order. Please note that this does not constitute acceptance by Us. The contract for purchase of the Product is formed when We send you an email confirming your Order.
If a Product you wish to purchase is no longer available We will inform you by telephone or via email as soon as possible. Where this is the case, you will not be charged for the Product.
3 YOUR USE OF THE SITE
3.1 Registration, passwords and security
When you place an Order on the Site, you will have the option to check-out as a guest or to create a client account (“Client Account”). Setting up a Client Account is an easy process and you simply need to complete your details in the Account section of the Site.
You are responsible for maintaining the confidentiality of your Client Account password and user name and are responsible for all activities that are carried out under them. We do not have the means to check the identities of people using the Site and will not be responsible for losses suffered by you where your password or user name is used by someone else. You agree to notify Us immediately by email to INFO@CAROLINE AF ROSENBORG.COM or by phone on +44 (0) 777 177 0885 if you become aware of or suspect any unauthorized use of your Client Account.
3.2 Your promises to Us
You confirm that:
3.2.1 you are over 16;
3.2.2 all information and details provided by you to Us (including on creating a Client Account) are true, accurate and up to date in all respects and at all times. You can update or correct your personal details at any time by amending your Client Account details at WWW.CAROLINE AF ROSENBORG.COM.
3.2.3 you are the holder of a valid credit or debit card.
You agree that in using the Site you will not:
3.2.4 use the Site for any unlawful purpose;
3.2.5 access or attempt to access the accounts of other users or to penetrate or attempt to penetrate the Site’s security measures; or
3.2.6 use the Site and any Product you purchase on it for any purpose other than your personal use. This means that We limit the number of items of a single Product you order to four (4) and the total number of Products purchased in one Order to twelve (12) Products and that you should not resell any Products.
3.3 Intellectual Property
3.3.1 CAROLINE AF ROSENBORG and its affiliated CAROLINE AF ROSENBORG companies (collectively The CAROLINE AF ROSENBORG Companies) own all intellectual property rights in the Products, the Site as a whole and its content, including but not limited to all copyright, design and trade mark rights in names, logos, designs, texts, data compilations, graphics, audio clips, films, photographs, animations, illustrations, drawings, software and computer codes (“Content”), or have been granted all necessary licences to use the same.
3.3.2 Use of the Site and its Contents grants you no rights in relation to the intellectual property in the Site. You may not copy, reproduce, duplicate, modify, edit, republish, download, post, broadcast, record, transmit, sell, exploit, or distribute any part of the Site or its Content without Our prior written consent.
3.3.3 Subject to these Terms, We grant you a non-exclusive and revocable licence to use the Site for personal use only. Such licence does not permit you to use the Site for commercial use and/or purposes, When you use the "Share" function on the Site in order to share information from the Site via social media platforms (such as Facebook and Twitter), you acknowledge and agree that you will be sharing this content solely for personal use and/or purposes.
3.3.4 Your use of the Site and/or its Content must not in any way cause damage to the Site and its ability to function (including but not limited through the use of data gathering and extraction tools) nor prejudice or damage the reputation of The CAROLINE AF ROSENBORG Companies or the Products.
3.3.5 The purchase by you of the Products from the Site does not entitle you to alter the nature of or repurpose the Product and resell the same. The resale of repurposed or altered Product may infringe the rights of CAROLINE AF ROSENBORG.
3.4 Links to and from other Websites
3.4.1 You may establish links to the Site provided you stop providing links to the Site immediately if We require you to.
3.4.2 Other third party websites may provide links to the CAROLINE AF ROSENBORG Online Boutique from time to time. You acknowledge that:
22.214.171.124 these websites are not under Our control and We therefore cannot exercise any control over the content of such website;
126.96.36.199 the inclusion of a link to the Site does not imply any endorsement of the material contained in such websites nor any association with their operators on Our part;
188.8.131.52 We will not be party to any transaction or contract with a third party that you may enter into via such sites; and
184.108.40.206 you agree that you will not involve Us in any dispute between you and the third party.
4 PRICE AND PAYMENT
4.1 The price of a Product is the price stated on the Site at the time you place your order except in the case of obvious error. We try and ensure that all prices on Our Site are accurate but errors may occur. If We discover an error in the price of a Product you have ordered before formation of a contract between Us in accordance with paragraph 2.2 of these Terms We will inform you as soon as possible and give you the option of reconfirming your Order at the correct price or cancelling it.
4.2 Prices on the Site are displayed in GBP (£) / EURO(€) / USD($) and are inclusive of UK Value Added Tax. Delivery charges are not included in the Product price. The total cost of your Order is the price of the Products ordered plus the applicable delivery charges depending on the delivery option you select. We will let you know the total cost of your Order (including delivery charges based on the delivery option you have selected) prior to your placing of the Order.
4.3 Please note that Product prices may change over time and the prices payable are those on the CAROLINE AF ROSENBORG Online Boutique at the time of Order. Reordering a Product at a later date may therefore present a different price for the same Product at the checkout and, where the Terms have been changed as described in paragraph 2.1, may be subject to different Terms.
4.4 We accept payment credit card and debit cards (VISA, MasterCard, American Express and Applepay) these payments are operated by Shopify powered by Stripe. We also accept payment via PayPal.
4.5 We have set up a secure payment system for all Orders made on the CAROLINE AF ROSENBORG Online Boutique. Payments are made through the payment provider Stripe . Payment will be debited from your account at the time of or shortly after ordering the Product. If you are paying via your PayPal account, you agree that you are responsible for payment for all Orders placed using your PayPal account username and password.
4.6 By placing your Order and making an offer to buy a Product, you authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time and this may include verification checks involving your debit or credit card number or credit reports in order to authenticate your identity; to validate your credit card; to obtain an initial credit card authorisation; to protect you and us from fraud; and to enable us to arrange delivery of your Order to your nominated delivery address.
4.7 We will send you a copy of your invoice as an attachment to the Order confirmation email We send.
4.8 You confirm that the credit/debit card that is being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment We will not accept your order and We will not be responsible for any delay or non-delivery and We are not obliged to inform you of the reason for the refusal.
4.9 We are not responsible for your card issuer or bank charging you as a result of Our processing of your credit/debit card payment in accordance with your order.
5 DELIVERY AND OWNERSHIP
5.1 We accept Orders for World Wide delivery. We are not able to make deliveries to PO Boxes.
5.2 Products will be dispatched by DHL or ROYAL MAIL unless you specify an alternative delivery option.
Product Prices shown on the Website do not include delivery. Our Delivery Costs are added to the total price of the Order at the Checkout.
5.3 We shall do Our best to dispatch the Product to you as soon as possible after you place your order and in accordance with the delivery option you have selected when placing your Order. In any event not more than 5 working days beginning on the day We confirm your order. If We are unable to dispatch the Product within that time We will email to let you know and to give you an estimated delivery date. In these circumstances you have the right to cancel the order and receive a full refund.
5.4 You shall be informed by email/text when the parcel has been processed.
5.5 As soon as the Product is delivered to you (or a person identified by you to take delivery of the Product on your behalf), you are responsible for it.
5.6 We want you to be happy with your purchase from Us. If you are unhappy with the Product in any way please contact Our Client Services by emailing us INFO@CAROLINE AF ROSENBORG.COM or by phone on +44 (0) 777 177 0885 as soon as possible.
6 CANCELLATION, RETURN AND REFUND
6.1 Before dispatch.
If you wish to change or cancel your Order prior to the Product(s) having been dispatched please contact Our Client Services by emailing us INFO@CAROLINE AF ROSENBORG.COM or by phone on +44 (0) 777 177 0885 as soon as possible, with your Order number, to discuss what practical options are available to you. In the event that your Order has already been dispatched, please return your Order once received in accordance with Our Returns Policy below.
6.2 After dispatch. We hope that you will be delighted with your order. However, if you wish to return the Product(s), you have the right to return your Order within 14 days without giving any reason, even if the Product is not defective. This right is subject to certain conditions as set out below:
6.2.1 Your return period will expire 14 days after the day on which you (or a person indicated by you to take delivery, other than the carrier) take delivery of the Products. If your Order is delivered in multiple lots, the 14 days will start counting from the day on which you (or a person indicated by you to take delivery, other than the carrier) takes delivery of the each individual Product(s).
6.2.2 You have taken reasonable care of the Product prior to return. In particular this means that you should not have used the Product and any tags, labels or stickers should not have been removed and the product must be returned in its original packaging and same state as it was delivered.
6.2.3 You return the Product to Us without undue delay and in any event within 14 days of the day on which you (or a person indicated by you to take delivery, other than the carrier) takes delivery.
6.2.4 You return the Product in suitable packaging to ensure it reaches Us in good condition. In order to ensure the Product reaches us in good condition in accordance with these Terms We recommend you use the original packaging you received the Product in to return it to Us.
6.3 Faulty Products. Any Product We send you should meet its description on the Site and be fit for purpose. If however a Product is faulty or does not meet the description given on the Site at the time you placed your order, please contact Our Client Services by emailing us INFO@CAROLINE AF ROSENBORG.COM or by phone on +44 (0) 777 177 0885 as soon as possible.
For faulty Products, We will refund the purchase price, delivery charge and any reasonable shipping costs you incur in returning the Product to Us.
6.4 Returning the Product(s). We recommend that the Products are returned to Us by recorded delivery/post to CAROLINE AF ROSENBORG Suite 3, 298 Wandsworth Bridge road, London, SW6 2UA, Tel: +44 (0) 777 177 0885
6.5 Effects of cancellation
If you cancel your Order in accordance with paragraph 6.2, We will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by Us or in the event you chose to keep one or more items from your Order).
We will make the reimbursement without undue delay and not later than:
(a) 30 days after the day We receive back from you any Products supplied, or
(b) (if earlier) 30 days after the day you provide satisfactory evidence that you have returned the goods.
We will make such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
6.6 Products which may not be returned
Please note that, unless they are faulty, you do not have the right to return Products which does not still have its hygiene stickers, swing tags and labels, or where such has been removed or damaged. This means that it will not be possible for Us to accept the return of any Product where the hygiene stickers, swing tags and/or labels has been removed or damaged.
7 OUR LEGAL OBLIGATIONS AND LIMITS TO OUR LIABILITY TO YOU
7.1 You have certain rights under the law. These include that We have the right to supply the Product to you and that any Products supplied by Us will be of satisfactory quality and as described. You have certain legal remedies if we breach any of these rights. Nothing in these Terms is intended to affect these legal rights or other rights to which you may also be entitled, for example to damages or specific performance.
7.2 If We breach these Terms We shall only be liable for direct losses which are a reasonably foreseeable consequence of such a breach, up to a maximum of the greater of £100 or the total value of the Order. Losses are foreseeable where they could be contemplated by you and Us at the time of entering into this Agreement.
7.3 We are not responsible for:
7.3.1 losses not directly caused by Our fault;
7.3.2 losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and Us at the time of entering into this Agreement, for example loss of profits or loss of opportunity;
8.1 If you breach these Terms and We take no action against you, We will still be entitled to use Our rights and remedies in any other situation where you breach these Terms.
8.2 If any part of these Terms is disallowed or found to be ineffective by any court or regulator, the other provisions shall continue to apply.
8.3 These Terms are not intended to give rights to anyone except you and Us.
8.4 Complaints and disputes
8.5 We will do Our best to resolve any disputes in relation to these Terms. If you wish to take court proceedings against Us you must do so within England and Wales. The laws of England and Wales will apply and the jurisdiction of the English Court will apply.
9 PERSONAL DATA AND PRIVACY
TERMS & CONDITIONS OF USE / LEGAL STATEMENT
IMPORTANT! Please carefully read the following terms and conditions (“Terms”) governing your use (including access, browsing and/or use of any interactive features) of those portions of the CAROLINE AF ROSENBORG website accessible at www.CAROLINE AF ROSENBORG.com, as well as and including any other CAROLINE AF ROSENBORG websites or web pages accessible through the CAROLINE AF ROSENBORG website or other promotional websites CAROLINE AF ROSENBORG hosts or sponsors such as mini sites or pages on third party social networking services, directed at consumers, including those portions of the CAROLINE AF ROSENBORG website accessible by going to www.CAROLINE AF ROSENBORG.com, (collectively the “Site”).
Use of the Sites is subject to these legally binding Terms and constitutes your agreement to be bound by and to act in accordance with these Terms. We reserve the right to change the Terms at any time. Any such changes will be posted on the Sites and you agree to be bound by such changes.
2 OWNERSHIP RIGHTS
The CAROLINE AF ROSENBORG (“CAROLINE AF ROSENBORG”) own all right, title and interest in and to the Sites and/or own the content and applications on the Sites (including on social network websites).
CAROLINE AF ROSENBORG owns all copyrights for all material on the Sites or has a valid right from a third party to use the material on the Sites. CAROLINE AF ROSENBORG also owns all trademarks, service marks, trade names, logos and domain names used on or in connection with the Sites or has a valid right from a third party to use any such material. Any modification or use of the materials from the Sites for any purpose not explicitly permitted is a violation of CAROLINE AF ROSENBORG's copyright and other proprietary rights.
No part of the Sites may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any manner whatsoever, except for viewing purposes, without the prior written consent of CAROLINE AF ROSENBORG. This prohibition also includes framing any content from the Sites, as well as unauthorized linking.
3 DISCLAIMER/LIMITATION ON LIABILITY
Use of and browsing in the Sites are at your own risk. Neither CAROLINE AF ROSENBORG nor any party representing or otherwise affiliated with CAROLINE AF ROSENBORG in creating or presenting the Sites are liable for any direct, indirect, special, punitive, incidental, exemplary or consequential damages arising out of your use of the Sites. To the extent permitted by law and without limiting any of the foregoing, everything on the Sites is provided to you on an “as is” basis, without warranty, either expressed or implied, of any kind, including, but not limited to, the implied warranties of merchantability, fitness for a specific purpose, freedom from computer virus, or non-infringement.
4 PRICE INFORMATION
Prices displayed on the CAROLINE AF ROSENBORG website are shown in pounds sterling (£), or in Euros (€) and unless otherwise indicated, include appropriate Value Added Tax (VAT) at the rate prevailing when the website was last up-dated.
Prices shown are Recommended Retail Price (RRP), inclusive of VAT. As such, they are provided for indicative purposes only, have no contractual value, and are subject to change without notice.
CAROLINE AF ROSENBORG is not responsible for third party websites that link to or from the Sites. CAROLINE AF ROSENBORG does not endorse any such sites or the goods or services offered on such sites. CAROLINE AF ROSENBORG disclaims all responsibility for the accuracy of any of the information provided on such linked sites and any goods or services provided or purchased from such sites. CAROLINE AF ROSENBORG shall not be held liable or responsible for the content of any sites that link to or from the Sites.
6 ACCURACY OF INFORMATION
CAROLINE AF ROSENBORG takes no responsibility for errors or omissions in the content of the Sites and does not guarantee the accuracy, completeness or timeliness of information provided on the Sites. Information provided on the Sites is subject to change at any time without prior notice.
7 NO WAIVER
The failure on the part of CAROLINE AF ROSENBORG to enforce any part of these Terms shall not constitute a waiver of any of CAROLINE AF ROSENBORG's rights hereunder for past or future actions.
Any dispute over the content or use of the Sites shall be governed by the substantive laws of England and Wales , and the jurisdiction and venue of any such action shall be the courts of England and Wales.
CAROLINE AF ROSENBORG may change these Terms at any time by posting changes on the Sites. Any changes are effective immediately upon posting. The continued use of the Sites constitutes your agreement to any revised Terms.
BY USING THE SITES, YOU SIGNIFY YOUR UNDERSTANDING AND AGREEMENT TO COMPLY WITH THE TERMS & CONDITIONS OF USE.
The CAROLINE AF ROSENBORG company ("CAROLINE AF ROSENBORG") recognize the importance of protecting the privacy of all consumers ("you" or "user") who visit the CAROLINE AF ROSENBORG hosted or sponsored websites.
The laws of England and Wales shall apply to the collection of Personal Information (as defined below in section 2.a.) through the Sites. The laws of England and Wales and other countries to which we may transfer your personal information may not provide a level of protection equivalent to the laws in your home country.
2 COLLECTION AND USE OF INFORMATION
While users can view our website by browsing anonymously, we collect identifiable personal information ("Personal Information") about Sites users when they voluntarily register or otherwise sign up with the Sites, contact us via the Sites, or voluntarily provide it to make purchases from the Sites, as applicable. Sites users may provide Personal Information for various reasons, including but not limited to, for the purposes of obtaining newsletters, product information, event information, and services, to answer surveys, enter contests and receive notice of other promotional opportunities, and to make purchases, as applicable. The type of Personal Information that we may collect includes name, address, phone number, email address and purchase information such as credit or debit card information used to facilitate the sale of CAROLINE AF ROSENBORG products, as applicable. We may also use the information that you provide to create a personal customer profile in order to let you know of products or events that may be of interest to you and to streamline future purchases, as applicable. We may combine Personal Information we collect on the Sites with other information we collect offline about users to better tailor marketing or website content or for other purposes, such as internal research. For information on how to opt-out of allowing us to use your Personal Information for marketing purposes, see section 7 below.
b. Non-Personal Information
We collect certain aggregate and non-personal information when you visit the Sites. This information does not relate to a single identifiable visitor. It tells us such things as how many users visited the Sites and the pages accessed. Collecting this information helps us tailor our Sites to our visitors.
When you visit the Sites to browse, read or download information, we automatically collect standard computer information that your browser sends to every website you visit, such as your IP address, browser type and language, access times and referring website addresses. We generally do not link standard computer information to anything that will allow us to identify users unless to enforce compliance with our rules or terms of service or to protect our service, sites, users or others.
We also may collect aggregate and non-personal information through "cookies" or "web beacons", to gather information, measure activity, enhance your experience and / or the effectiveness of our marketing as explained below.
How to Disable or Remove Cookies
Most web browsers are set up to accept cookies. You can, however, reset your browser to refuse all cookies or to indicate when a cookie is being sent.. Please be aware that restricting cookies may impact on your user experience and may prevent you from using part of our website.
4 SHARING OF PERSONAL INFORMATION
Subject to the following paragraphs and the disclosures discussed in them, we will neither disclose nor sell any information about you to a party unaffiliated with us unless
(i) required to do so by law or legal process;
(ii) required to do so by law enforcement authorities or other government officials;
(iii) we believe disclosure is necessary or appropriate to prevent physical harm, financial loss or injury to, or interference with, our rights or property or the rights or property of our users or others, or in connection with an investigation of suspected or actual illegal activity;
(iv) we reasonably believe that you have used information from the Sites in order to commit unlawful acts or acts that may endanger the health and/or safety of the public; and/or
(v) we believe the law in good faith requires such disclosure.
We may appoint third party service providers to administer and/or operate certain functions or services on our behalf, the proper performance of which may require a transfer of the information submitted by you. The functions or services include, for example, administering the Sites, delivery of marketing or other communications to you about our products, services or special events, and delivery of products requested or ordered by you, as applicable.
We may also share your Personal Information with other third parties for joint marketing and promotions of products, services or events that may be of interest to you.
For information on how to opt-out of allowing us to use your Personal Information for marketing, see section 7 below. You should be aware, however, that even if you opt-out of allowing us to use your information for marketing campaigns, we may still share certain information with third parties to comply with legal obligations.
5 UNSOLICITED MATERIALS
Protecting your information is of primary concern to us. We take reasonable precautions to protect your Personal Information. However, we cannot warrant and do not represent that our level of security meets or exceeds any specific standards. No Internet transmission is 100% secure or error-free, nor is stored data free from vulnerabilities. We cannot guarantee the security of our websites, databases or services, nor can we guarantee that the information you supply will not be intercepted while being transmitted to us over the Internet. We are not responsible for the actions of third parties.
7 UPDATING YOUR PERSONAL INFORMATION
If you want to update your Personal Information, or if you prefer not to receive information from us, please send us an email at INFO@CAROLINEAFROSENBORG.COM.
Please include your name and email address and any message.
Please note that any requests may take up to six to eight weeks to become effective.
Even if you opt-out of marketing communications, we may still contact you to send you important information regarding the operation or administration of your personal profile or other non-marketing information. For additional information regarding our policies regarding the Sites please see Legal Statement.
8 CORPORATE CHANGE OF CONTROL
Personal Information collected over the Sites may be transferred as part of any merger, acquisition or sale of company assets, as well as in the unlikely event of an insolvency, bankruptcy, or receivership in which Personal Information would be transferred to another entity.
9 CHILDREN’S POLICY
The Sites are not directed to children and we do not intentionally collect or maintain any Personal Information from children under the age of 13 years old. If you believe that we might have any Personal Information from or about anyone under the age of 13, please contact us at the contact information provided below under section 10.
Sending an email to INFO@CAROLINEAFROSENBORG.COM.
Calling us at +44 777 177 0885
LAST UPDATED: May 2019
© CAROLINE AF ROSENBORG, 2019 All Rights Reserved